Privacy Policy

1. Introduction

InfoLoom Systems LLC ("InfoLoom", "we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://infoloomsystems.com and any associated sub‑domains (the "Site") or engage our services.

2. Information We Collect

• Information you provide voluntarily: Names, email addresses, phone numbers, company details, and any content you submit through forms or service contracts.
• Automatic data: IP addresses, device type, browser type, referral URLs, and pages viewed, collected via cookies and similar technologies.
• Payment data: If you become a paying client, limited billing information may be processed through our PCI‑compliant payment partners (e.g., Stripe) but is not stored on our servers.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Site and our services.
• Respond to inquiries, proposals, or support requests.
• Send important administrative or contractual communications.
• Improve user experience and develop new features.
• Detect, prevent, and address security or technical issues.
• Comply with legal obligations and enforce our Terms of Use.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual necessity – to fulfill a contract with you.
• Legitimate interests – to operate our business, provided those interests are not overridden by your rights.
• Consent – where you have given clear consent.
• Legal obligation – to comply with applicable law.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect certain information automatically. You can manage cookie preferences through your browser settings. For more details, please review our separate Cookie Policy.

6. Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Trusted service providers who perform services for us under confidentiality agreements (e.g., cloud hosting, analytics).
• Payment processors to handle billing securely.
• Professional advisors and legal authorities when required to comply with the law or protect our rights.

7. International Transfers

We may transfer and store your information outside of your country of residence, including to the United States, where data protection laws may differ. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect transferred data.

8. Data Security

We employ administrative, technical, and physical security measures designed to protect your information. However, no Internet or email transmission is ever fully secure; therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law, after which it is deleted or anonymized.

10. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to processing or request data portability. To exercise these rights, contact us at info@infoloomsystems.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). We do not sell personal information, but you may request details about the categories of data we collect and how we use it by contacting us as listed below.

12. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be announced on this page with an updated "Effective Date." Continued use of the Site after changes constitutes acceptance.

14. Contact Us

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